CQC & compliance — North West Health & Care

Safe

Enhanced DBS checks before first shift, safe recruitment aligned to Schedule 3 of the 2014 Regulations, medication audits, risk-assessed care plans and an open incident-reporting culture with learning reviews.

Effective

Care Certificate induction, seven mandatory training modules refreshed annually via our Training Academy, competency assessments for clinical tasks and MCA-compliant consent practice.

Caring

Small consistent carer teams, care plans written with the person, and dignity and respect measured in our quality visits — not assumed.

Responsive

Care plans reviewed after every significant change, complaints acknowledged within 2 working days, and a 24/7 on-call service for clients, families and staff.

Well-led

A registered manager accountable to CQC, monthly governance audits, quarterly quality board reviews, and a live compliance dashboard tracking training, DBS renewals and policy reviews.

The legislation we work to

Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
Care Act 2014 — safeguarding & wellbeing duties
Mental Capacity Act 2005 & Deprivation of Liberty Safeguards
UK GDPR & Data Protection Act 2018 (ICO registered)
Health & Safety at Work Act 1974, MHOR 1992, LOLER 1998, RIDDOR 2013
Employment, right-to-work and safer recruitment legislation
Equality Act 2010 & Accessible Information Standard

Our assurance commitments

Duty of candour: if something goes wrong, we tell you, apologise and put it right
Whistleblowing protection for every member of staff
Insurance: employer's, public liability and professional indemnity in force
All policies reviewed annually and available to clients and commissioners on request

You can verify any care provider's registration on the CQC website at cqc.org.uk — and we'd encourage you to check ours.

Compliance isn't our paperwork. It's our promise.